Consumer Protection Act 2019
The Consumer Protection Act 2019 was notified on August 9th, 2019. However, it came into effect on July 20th 2020. Get a detailed view of the Consumer Protection Act 2019 from the Best Consumer Court Lawyer In Chandigarh, Advocate Narender Yadav. The basic aim of the Consumer Protection Act, 2019 is to save the rights of the consumers by establishing authorities for timely and effective administration and settlement of consumer disputes.
As per the Consumer Protection Act 2019, the expressions “buys any goods” and ‘hires or avails any services” include offline or online transactions through electronic means or by teleshopping direct selling, or multi-level marketing. Right to protection against goods and services that can be dangerous to life and property. Commercial purpose does not include the use by a person of goods bought and used by him exclusively to earn his livelihood using self-employment.
Rights under Consumer Protection Act, 2019
Consumers have the following six consumer rights under the Act. Consumers are given special protective rights to protect themselves.
● Right to Safety: Right to Safety means the right to be protected against the marketing of goods and services, which are hazardous to life and property. Consumers should preferably purchase quality-marked products such as ISI, AGMARK, etc.
● Right to Choose: Right to Choose Means right to be assured, wherever possible of access to a variety of goods and services at competitive price.
● Right to be Informed: Right to be Informed Means the right to be informed about the quality, quantity, potency, purity, standard, and price of goods to protect the consumer against unfair trade practices.
● Right to be heard: Right to be heard means that consumer’s interests will receive due consideration at appropriate forums. It also includes the right to be represented in various forums formed to consider the consumer’s welfare.
● Right to seek Redressal: This means the right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes the right to fair settlement of the genuine grievances of the consumer. Consumers must make complaints for their genuine grievances.
● Right to Consumer Education: This means the right to acquire the knowledge and skill to be an informed consumer throughout life. They should know their rights and must exercise them.
New Key Provisions In The 2019 Act
While retaining certain old provisions, the New Act has certain new provisions that are made to safeguard consumer rights and create exhaustive consumer protection laws.
New provisions under the Consumer Protection Act 2019
● Inclusion of E-commerce, Direct selling
● Establishment of Central Consumer Protection Authority (CCPA)
● Strict Norms for product liability
● Strict Norms for Misleading Advertisement
● Greater ease of dispute resolution
● Changes in the Pecuniary Jurisdiction
● Addition in the clause of “Unfair Trade Practice” ● Unfair Contract
● Alternate Dispute Resolution through mediation
● Right to Safety: Right to Safety means the right to be protected against the marketing of goods and services, which are hazardous to life and property. Consumers should preferably purchase quality-marked products such as ISI, AGMARK, etc.
● Right to Choose: Right to Choose Means right to be assured, wherever possible of access to a variety of goods and services at competitive price.
● Right to be Informed: Right to be Informed Means the right to be informed about the quality, quantity, potency, purity, standard, and price of goods to protect the consumer against unfair trade practices.
● Right to be heard: Right to be heard means that consumer’s interests will receive due consideration at appropriate forums. It also includes the right to be represented in various forums formed to consider the consumer’s welfare.
● Right to seek Redressal: This means the right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes the right to fair settlement of the genuine grievances of the consumer. Consumers must make complaints for their genuine grievances.
● Right to Consumer Education: This means the right to acquire the knowledge and skill to be an informed consumer throughout life. They should know their rights and must exercise them.
New Key Provisions In The 2019 Act
While retaining certain old provisions, the New Act has certain new provisions that are made to safeguard consumer rights and create exhaustive consumer protection laws.
New provisions under the Consumer Protection Act 2019
● Inclusion of E-commerce, Direct selling
● Establishment of Central Consumer Protection Authority (CCPA)
● Strict Norms for product liability
● Strict Norms for Misleading Advertisement
● Greater ease of dispute resolution
● Changes in the Pecuniary Jurisdiction
● Addition in the clause of “Unfair Trade Practice” ● Unfair Contract
● Alternate Dispute Resolution through mediation
Consumer Disputes Redressal Agencies
These are quasi-judicial bodies established under the Act to provide simple, speedy, and inexpensive redressal to the grievances of the consumers. These have been established at three levels which are as follows :
● District Consumer Disputes Redressal Commission or District Commission As per the Consumer Protection Act, 1986, a complaint can be filed in: the District Consumer Disputes Redressal Forum (DCDRF) If the value of the claim is up to 20 lakh State Consumer Disputes Redressal Commission (SCDRC) If the value of the claim exceeds 20 lakhs but is within one crore.
● State Consumer Disputes Redressal Commission or State Commission State Consumer Dispute Redressal Commission, known as the State Commission. Complaints are filed where the value of the Goods or services paid as consideration, exceeds rupees Fifty Lakhs but does not exceed rupees Two Crores.
● National Consumer Disputes Redressal Commission or National Commission National Consumer Dispute Redressal Commission, known as National Commission, Complaints where the value of the Goods or services paid as consideration, exceeds rupees Two crores.
Conclusion
Advocate Narendra Yadav, the Best Lawyer In Chandigarh leads you through every difficult situation and unwavering dedication to life success. Get the latest updates and details regarding the New policies or Provisions under the Consumer Protection Act. So, if you require Top Consumer Lawyers in Chandigarh, look no further than Advocate Narender Yadav. He remains a leading choice for anyone seeking reliable and effective legal support.
● District Consumer Disputes Redressal Commission or District Commission As per the Consumer Protection Act, 1986, a complaint can be filed in: the District Consumer Disputes Redressal Forum (DCDRF) If the value of the claim is up to 20 lakh State Consumer Disputes Redressal Commission (SCDRC) If the value of the claim exceeds 20 lakhs but is within one crore.
● State Consumer Disputes Redressal Commission or State Commission State Consumer Dispute Redressal Commission, known as the State Commission. Complaints are filed where the value of the Goods or services paid as consideration, exceeds rupees Fifty Lakhs but does not exceed rupees Two Crores.
● National Consumer Disputes Redressal Commission or National Commission National Consumer Dispute Redressal Commission, known as National Commission, Complaints where the value of the Goods or services paid as consideration, exceeds rupees Two crores.
Conclusion
Advocate Narendra Yadav, the Best Lawyer In Chandigarh leads you through every difficult situation and unwavering dedication to life success. Get the latest updates and details regarding the New policies or Provisions under the Consumer Protection Act. So, if you require Top Consumer Lawyers in Chandigarh, look no further than Advocate Narender Yadav. He remains a leading choice for anyone seeking reliable and effective legal support.
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